Archive for August, 2009

First Impressions – Your Storefront is your Book Cover

Friday, August 14th, 2009

co-written with Robert Kraeuter

If they say not to judge a book by its cover, then why do publishing houses go to great lengths to create such dynamic and alluring ones with captivating titles?

Because it sells books!

Yes, I know that what is on the inside is what really counts, but the storefront, the logo, and the business name are the first and most instrumental building blocks you have in constructing that initial relationship with a potential customer.

What does your storefront say about you?

If your business does not look inviting from the outside, or does not clearly define what kind of store you are, your potential customers will just walk on by. What does your storefront say about you? If you are a coffeehouse, would someone know it by driving or walking by? How about a gourmet store or café?

Try this 10 minute test and see if your message is having an impact.
Stand across the street from your store or shop, and randomly stop passers-by and ask if they can tell you what that business is across the street. What do they say?

Most of the time, you have about 3 to 5 seconds to attract someone’s attention as they drive by. If they are walking by and have a longer period of time to inspect your storefront, is the message any clearer? Does your identity stand out from all the others clamoring for that customer’s patronage?

Some ideas to help make your storefront work for you:

  • Think about the type of impression you want to make about your business. Is it a quiet place to relax? An up-beat and energetic grocery? An olde-style bakery? What objects or colors come to mind when you think of those things? How can you use those objects and colors to re-enforce that message inside or outside your business?
  • When in doubt – less is more! Don’t clutter the windows up with menus, posters or banners – you should be able to see inside your shop.
  • Don’t tint the windows too dark – it will look like the business is closed.
  • Avoid polarizing messaging such as political, religious or sexist signage. Coffeehouses especially should be viewed as a social Mecca – open to everyone.
  • Make your logo large enough to see from the other side of the street. You should use a general rule of thumb of 5-inch high lettering for every 100 feet you want your sign to be seen by.

    However, you should avoid having your entire message scream at the viewer in all the same font size. Your logo should be the most important. Supplemental signs and lettering should be much smaller in size as a very general rule. Think one word for every second of attention you will have – and don’t expect to get more than 3-6 seconds.

  • If you have an awning, use it to tell what you are or what you do. Keep it fast and simple.
  • Make use of the sides of the building to gain additional attraction time. This could be an un-tapped billboard opportunity – but check with your landlord first!
  • If possible, set up a quaint outdoor dining area – café tables and colorful umbrellas, brightly planted flower boxes or barrels, or unique flags from coffee producing countries to attract notice.
  • Sweep or hose down the front sidewalk and gutter area daily.
  • Pump music outside! It will add an aire of excitement and curiosity to passers-by. Make sure it’s relevant to the atmosphere you are trying to convey, and not disruptive to your neighbors.

Photo examples of effective storefronts:

Good_Storefront_example1

This clean storefront uses fun colors and classy accents  of wood trim to give it a casual but  high-class feel. Note the brass tea pot hanging sign, and the business name.

GoodStorefront_2

Another nice and tidy storefront using an awning to frame their doorfront and describe the business. A unique sidewalk sign greets passers-by as well. This is a chocolate shop as well as a museum.

GoodStorefront_3

A simple but effective window treatment. Clean, and does not block visibility inside, but still conveys the message of the shop. (Taken in French-Canadian Quebec) Look closely at the “clothesline” – it’s toast! Very clever pairing of objects to add uniqueness to the business.

GoodStorefront_5

What a cool coffee shop sign!

GoodStorefront_4

Another very cool coffee sign. Unique and dynamic! The 3-d Sign really stands out from the rest.

Examples of less effective storefronts:

Bad4

This storefront suffers from too many signs screaming at their customers. Remember you only have less than 5 seconds to get their attention – one or two clear messages is better than throwing several out there in the hopes that one will maybe stick. Also, you can’t see into the store at all, save for the tinted door. It feels very uninviting.

Bad3

What does this store say to you about Beauty? What colors or objects convey the feeling of being beautified or pampered?

Bad1

It’s a great idea for a restaurant to show a sample of their menu from the street – however, avoid covering up all of your windows with signs like these. Stick to one or two menus at or by the door, or on a nice free-standing display you can set out on the sidewalk.

Bad2

Another store that falls victim to covering up their windows with an abundance of signs and a huge banner. Keep it clean and simple!

Your Logo – What does It Say About You?

It is said that a picture says 1,000 words, then so does an appropriate and properly designed logo.

What does your logo and company name say about your business?

A catchy and unique name that clearly and quickly tells someone the type of business you are operating will help pique their interest enough to open the door and walk in.

All too often business think of this part of their identity absolutely last – when it’s the very likely the first thing your customer may see about you. While a great product and excellent service is just as important, you should seriously consider professional treatment of this face of your business as well.

Consider hiring a design consultant to take a look at your logo and identity to get a valuable outsider’s perspective and feedback on your local target audience. There are many different kinds of graphic designers out there – one for every size budget and need. Ask around – what local businesses do you feel are doing it right? Go right up and ask them who created their logo for them. You may be surprised at just how accessible a professionally designed logo can be!

  • Remember that you only have 1-2 seconds to make that impression with your logo. Can a viewer get a feeling for what you are about in that time?
  • Keep it as concise and simple as possible. Less really is more when it comes to a logo!

They’re In! Now what?

Getting your clientele to step inside the door is only half the battle. It’s keeping them in and engaged that makes the interest turn into a sale.

Stay tuned for next week when we tackle this subject.

Have a tip or idea that has helped you? Any questions about what you can do to your store to increase visibility? Leave a comment or feedback.

For ordering great tasting coffees visit http://www.kmocoffee.com/For money-making ideas visit http://www.improveyourprofits.com/, and get up-to-date information from Kaffe Magnum Opus sign-up at www.twitter.com/KmoCoffee.

Contact me directly at robert@KmoCoffee.com or 800/652-5282 and let me know of any topics you would like to see covered in the blog.

Serving It Up – In-Store Sampling Makes An Impact!

Wednesday, August 5th, 2009

Hot off the press! Sampling gourmet coffees and foods sell more products, both in the short and long run.  A new independent study proves for the first time that in-store sampling not only has dramatic sales impact on the day of the sampling event, but also increases sales of established products and line extensions, as well as products, for many weeks following.

Conducted by Knowledgenetworks,  the study showed the following:

  • In-store sampling drives additional repeat purchase
  • In-store sampling drives sales for existing products and line extensions
  • In-store sampling delivers new buyers – to the sampled items and to the brand franchise
  • In –store sampling impacts sales long after the day of the event, making it incredibly cost effective

To read the complete study: Groundbreaking Study Redefines In-Store Sampling Impact and Usage

Ideas that can be used specifically for specialty coffee retailers:

  • Focus on creating a coffee of the week, month holiday or season.  An example would be celebrating the upcoming autumn season by featuring Pumpkin Spice for September, Cranberry Nut Cream in October and Vermont Maple Nut Crunch in November.Pumpkin Spice
  • Make sure to have related products at or near your sampling area.  If you are featuring Pumpkin Spice flavored coffee, promote a pumpkin spice flavored latte, pumpkin infused cheesecake, pumpkin cream cheese rolls, pumpkin nut muffins… you get the idea!
  • Make the effort to use a slower time of the day or week to invite customers in to a seasonal or holiday sampling.  This is a great time to show off any new and exciting gift items you will be carrying for the upcoming time period.  Make sure to display at least three different size gift baskets that customers can order from you as well as any cookies or dessert trays that will be available.
  • Get your whole staff involved with creating the buzz and helping out during the sampling.  Big smiles, pleasant greetings and lots of product knowledge will go a long way to stimulating sales now and in the future.
  • Set up a designated area for different products and make sure you are ready to take early holiday orders.  Customers are thrilled to begin crossing people of their shopping lists.  Offer a generous discount for orders placed the day of the sampling event.
  • Remember there is always a National Fun Food Holiday, changing of the season, Hallmark special occasion or nationally observed holiday to celebrate so you will never run out of ideas.
For ordering great tasting coffees visit http://www.kmocoffee.com/

For money-making ideas visit http://www.improveyourprofits.com/, and get up-to-date information from Kaffe Magnum Opus sign-up at  www.twitter.com/KmoCoffee.

Contact me directly at robert@KmoCoffee.com or 800/652-5282 and let me know of any topics you would like to see covered in the blog.